Upfront cost taken but no confirmation email

[Kay97]

Hi, i just paid an upfront cost for an iphone 11 pay monthly contract. The page went to processing payment and froze but the upfront cost has been taken out of my bank. I have no confirmation email.

[jonsie · Accepted solution]

Your best option is to call customer service in the morning

They open at 8am

The systems update around this time every morning so you may well get email confirmation later today

If not all the contact details are here @Kay97 

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary