O2 fraudulent activities

[Lolade]

I recently took part in a 40 percent discount that has gone terribly wrong .The items that were to be delivered which included a new iPhone was going to cost me money so I refused the delivery. However, when I looked at my O2 account they had already taken the money from my account without my authorisation and included a monthly device plan which I never authorised and changed my tariff . This is completely horrific for me because I’m going to be spending a lot of money for my O2 bills which is what I’ve been trying to avoid. I’m so confused I don’t think there’s anything I can do . But I really would like a refund . What do you think I can do about it ?

[Cleoriff · Accepted solution]

I'm afraid the 40% discount was a scam @Lolade 

You need to speak to O2 urgently and ask for the fraud team. All numbers are in this guide Guide: Coronavirus Community Help and Support 

You also need to inform the police

Ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

Change your account password and see if your bank can recover the money for you.