My O2 account has been cancelled and I know I need to pay off the rest of my device. I have left my direct debit open as that is the only instruction I was given by O2 after I received the PAC code. No money has been taken from my account but I have now received a threatening letter from O2 about the balance on the device.
I called them today...I couldn't pass security because the Otac code they sent me was 'wrong'. I was then advised to sign into my O2 - the account has been wiped, I can log in (after resetting my password) but there is no billing history or anything there. I was also told to call back another time...why? What difference is that going to make? I spent 25 mins on the phone getting to this point.
To move things forward (and avoid a visit from the baliffs) HOW DO I PAY FOR THIS PHONE??
