Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

How-to Guides

Your Allowances - what is and isn't included.

by on ‎11-07-2019 09:16 - last edited on ‎11-07-2019 16:10 by Community Manager (41,671 Views)

All O2 contracts, SIM only tariffs and PAYG big bundles come with some allowances.

All customers can keep track of their allowances in their MyO2


General Calls and Texts

All calls to UK 01, 02, 03 or 080 numbers are included.

Calls to UK 07 numbers are also included, but not 070 or 076 numbers based in the Channel Islands.

Calls and texts to 070 numbers, 076 numbers and Jersey, Guernsey and Isle of Man numbers are not included and will cost extra.

You will also be charged for picture messages and calls to premium numbers.



0800 and 0808 numbers

It’s free to call freephone numbers starting 0800 or 0808 from your mobile phone or landline. These changes came into effect on 1 July 2015, as part of the UK Calling changes.


International calling

For contract customers, you will need an International bolt on for cheaper calls International-bolt-on

PAYG customers will need an International-sim

Standard charges apply without the bolt on. These can be found here calling-abroad-standard-rates


Texts to Premium Services

Texts to UK mobiles and landlines are all included.

Some shortcodes are also free (although your phone will warn you of possible charges).

See help and number checker here Premium-service-checker


Big Bundles

PAYG customers can select a Big Bundle which gives you allowances in exchange for credit.

For example, currently £10 will give you 2gb of data, 500 mins and 5000 texts, but you will not have any credit, so if you need to make any chargeable calls, you will need to make an additional Top Up


Classic PAYG

Designed for low users and does not come with any allowances Classic PAYG


Emergency Calls

Calls to 999 are free

Calls to 101 (Police none emergency) cost 15p per call.

Calls to NHS 111 are free to call.


Additional help from O2 on all the above can be found Here

on ‎11-07-2019 09:27

Great guide @MI5 

Will it be going into the Index of Guides, I hope?

on ‎11-07-2019 09:39
Should be when @EmilieT is back I guess.
on ‎11-07-2019 15:15

Great Guide @MI5; very useful information.

by Community Manager
on ‎11-07-2019 16:39

Brilliant guide @MI5! Thanks for writing this one up. slight smile


I've added it to the index and also created a guide mention for it. The keyword #allow will bring it up. wink

on ‎11-07-2019 16:50
on ‎11-07-2019 20:09


by O2 Support
on ‎19-06-2020 15:15


on ‎24-11-2020 20:32


on ‎24-11-2020 20:41

Welcome yahoo

on ‎14-01-2021 14:35

ok just got a new SIM Card and a £5 a month Big Bundle which says unlimited calls and texts my simple question is does this include calls to UK Landlines? and are they unlimited or governed by some fair usage small print somewhere?

on ‎15-01-2021 09:39

It would include UK landlines that start 01 and 02 @waulkmillfh