Why is there no way I can send an email with my problem, and a get a return email with a Ticket Number, and just wait for an answer?
Always, previously when I check, chat is always busy, try later.
There is a phone call option, where I am supposed to sit and queue on the phone for 30 minutes?
Queue for 30 minutes in todays world? seriously... we have time for that?
Why can I not setup Auto-Top Up?
On every device I try on, I get the same message when processing the card payment.
Same as I got over a year ago. Same as I got before that.
So, I cant use Auto Topup. I have to keep logging in to check my balance.
This is the message, i get regardless of using a laptop, or a tablet, or any browser.
I've got a new laptop since I last tried, and still the same problem.
Something's gone wrong.... DeleteLowBalanceTopup: The operation has timed out at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at AutoTopupWS.AutoTopup.DeleteAutoTopupO2(String userid, String msisdn) in c:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\o2\76ab49d5\e3e36e46\App_WebReferences.3.cs:line 434 at Helper.DeleteLowBalanceTopup(String UserID, String MSISDN) in s:\Builds\1002\MiPay\O2 UK\Sources\Projects\O2 UK\O2\App_Code\Helper.cs:line 252 |
Do O2 care at all about customer service?
I cancelled my monthly contract about 3 years ago with O2 because customer service was so bad.
It hasnt improved I see.
You just cannot get through to anyone in a easy way. I dont even want an instant reply. Why can you not provide an email facility for Customer Service? And why cant you resolve auto-top up.
