WHAT IS WRONG WITH O2????

[Anonymous]

I have spent the last week trying to get through to O2 by phone, non-existent webchat and by email. Nothing not a thing, WHAT IS GOING ON?? We need to cancel a business phone that should have stopped on 25th and is still active. I've ordered 5 new phones and we've only got one of them. I am appalled at the lack of service, it's like you've gone back to the dark ages. Wretched.

[jonsie]

Webchat are ok for basic advice but anything account related is much better by phone. Obviously queueing time can be equally frustrating.

[Anonymous]

"Jonsie" the answer is thus. When the 5 contracts are up in October 2015 all will be ported over to a company that gives half a care for my business. I've been running an office in Islington for nearly 15 years and only BT and Royalmail come close to O2 for poor customer service, poor communication and pure unprofessionalism. 

[jonsie]

I can't argue with that and I wouldn't hesitate in changing to a company who appreciate the money I put their way and look after me when needed. Customer service seems to be very lacking these days.