Some moans about Internet and email services

[Anonymous]

I consider myself a loyal customer, and have used O2 for quite a lengthy period. During this period I have been happy with the services provided. I have 2 mobile phone contracts, and was a home broadband account holder.

However I must complain about the way that O2 has stopped my email account, and transferred their home broadband business to an alternative supplier namely SKY. I will not deal with Sky because of the way they conduct their business. I now have a superfast broadband connection, (much faster than SKY) but had to go elsewhere to locate a suitable provider.

As a broadband customer, I had an O2 email account, which I used quite regularly. When I changed broadband provider, this account was down-graded. I was dissapointed but still continued to use it.

Now the account has been totally withdrawn, causing inconvenience and extra work for me. This is not the way you should treat paying customers. O2 is being very CATTY, I thought you were going to be a bit more DOG!

[Anonymous]

Hi @Anonymous  and welcome to the Community.

O2 did notify customers (as far as I'm aware) about all the changes that were being made to broadband connections and O2email addresses.

I guess you could raise your complaint with O2 Complaints, however I'm not sure what kind of outcome you are looking for?

[Cleoriff]

I understood the same @Anonymous In fact as far back as September of last year O2 were notifying all customers about the withdrawal of email services

[Anonymous]

Hi

It seems some didn't get any communication about the changes.

As said this was posted on the net and discussed here.

I appreciate your frustration.

[jonsie]

We can't say we were given insufficient notice that the email service was being withdrawn and that broadband was being transferred. If you have left it till the last minute before making alternative arrangements then I'm afraid that is of your own choosing and it's pointless complaining now. Nine months is ample time to make the necessary changes.

[Anonymous]

I know it's 9 months now, and yes O2 gave notice.

But giving notice is NOT good customer service, especially when they withdraw services, without offering a range of alternatives. As was the case with my email account.

I really don't expect any outcome from this small rant, given the bureaucratic attitude that O2 seem to perpetuate, which is sadly reflected by people who continue to quote "YOU WERE GIVEN SUFFICIENT NOTICE"

If O2 give a damn about customer service, then please treat your customers with some consideration. Don't just churn out the same old Jobsworth FLIM-FLAM.

Please consider the matter closed, I will look long and hard before entering into any further business with this company.

[Cleoriff]

Actually @Anonymous you have been posting on a customer to customer forum. we are not employees of O2

[MI5]

Sometimes it just helps to get it off your chest

[Anonymous]

I'm sorry to see your disappointed but services do end from time to time in all walks of business.

I know it's an upheaval but as your probably aware their are lots of alternatives such as the ones supplied by an ISP provider or hotmail / gmail etc.

I once had to change email addresses with the companies and forums I use so understand the hassle.

[jonsie]

My point is that it wasn't done overnight and the alternatives are out there. We had all the criticism and disappointment expressed in 100's of posts months ago. If you just want to rant, then fine. I just don't see the point now at this late stage.