Claiming FitBit charge - Page 5

Anonymous · ‎27-03-2015

The web address of www.o2fitbitoffers.co.uk doesn't work as it redirects you to the main o2 web site. All I want to do is claim the item which I am entitled to. Anyone out there with any advice.

Anonymous · ‎28-03-2015

Status update: as it's the weekend and a lot of departments are closed, a case with It has now been logged for the website being down, so if it really should be working they will fix it if not they will let us know .

MI5 · ‎28-03-2015

I'm sure it will go live once the phones are available.
There would be no point now as no one would have the correct details to make a claim anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎30-03-2015

Hi @Anonymous ,

Send me a message if you're still struggling to get some info on this from customer service.

If you have feedback on these processes guys, I'm more than happy to fed it back always. It would however (and this is simply a tip) help to start threads on chosen subjects and ask others for feedback. I can easily collate thoughts then. I will however raise this discussion with the team.

Fancy writing a great device review or O2 forum guide? Send me a message!

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viridis · ‎30-03-2015

I think just clarification on when the site goes live is needed with these things toby, as I'm only too aware myself.

Cleoriff · ‎30-03-2015

It appears many people are getting annoyed as they can't apply for the promotion offer now as they have pre-ordered the phones..

Veritas Numquam Perit

MI5 · ‎30-03-2015

@Cleoriff wrote:
It appears many people are getting annoyed as they can't apply for the promotion offer now as they have pre-ordered the phones..

But they won't have their IMEI number of the phone even if the site was live......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎30-03-2015

Nope,
When's the HTC come out, that's when it should work

Anonymous · ‎30-03-2015

Exactly what I said would happen. Unhappy customers. More calls to o2 creating longer call times. More posts on here from unhappy people.

So simple to resolve but no. Not o2

Cleoriff · ‎30-03-2015

@MI5 wrote:
@Cleoriff wrote:
It appears many people are getting annoyed as they can't apply for the promotion offer now as they have pre-ordered the phones..
But they won't have their IMEI number of the phone even if the site was live......

Yes I realise that Rich. I was just adding (for Tobys benefit) that people who are pre-ordering think they can claim the promotion before they ever get the phone?

Veritas Numquam Perit

Anonymous · ‎30-03-2015

I tried the link on my iPad and had the same issue. Was just redirected to the home page, however when I tried doing it from my phone it worked ☺️