02 customer services is deteriorating - Page 2

Anonymous · ‎28-05-2013

This is actually not a joke!! Today I have been holding waiting to be connected to an advisor for about 40mins altogether. Iv had to hang up because I need to do some things in the house

I have been with 02 for the past 4 years and all the tarrifs I have been offered have been ridiculously high! Iv tried negotiating with them countless times since I'm a loyal customer to see if there's anything available for long serving customers with NO SUCCESS! Their customer service is so poor, the advisors often act friendly but half the time they do not give a **bleep** about what you as a customer needs..

If anyone is thinking of joining 02! Please don't! It's crap, you will definitely regret it! Too expensive for no apparent reason.. I hate 02 with a passion, can't wait to finish my tarrif and leave them.

Anonymous · ‎28-05-2013

I was on the phone to a guy called Mark this morning from O2 customer services, he couldn't hear me even though I was virtually shouting down the phone, and my mobile in-call volume was set to full blast! Eh?!

Anonymous · ‎28-05-2013

I have been with O2 for three years and couldn't agree more, I think the customer service is CRAP!!!

Anonymous · ‎28-05-2013

@richard Allen, he probably couldn't hear you if you were shouting at him. Maybe also a bad connection, weather not helping perhaps

perksie · ‎28-05-2013

@Anonymous wrote:
I have been with O2 for three years and couldn't agree more, I think the customer service is

When did you last speak to O2?

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Anonymous · ‎28-05-2013

In that case he's even more in need of a hearing aid than I am.

Also, the reason I tend to shout when I'm on the phone, is because I am deaf, and wear a powerful digital hearing aid.

I've spoken to various people at O2 before,and usually they're quite good, but since the move to Sky, the quality of service has gone down dramatically IMO, in fact if I could get Virgin Media I'd bin Sky and get that, but I can't.

Anonymous · ‎28-05-2013

Had reason to call customer services today.

Got through on the third ring so it does seem very hit and miss as to whether you get through straight away or wait an hour.

Although I also agree that the lady I spoke to was very very angry/patronising sounding.

Anyways, my problem was sorted and issue resolved although it could have been done in a more 'custoer friendly' manner.