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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9089 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382261 Views
  • 4 replies
  • 0 kudos

IMEI checkup showing incorrect information

Hi, I was wondering if you guys could help me. I've recently sold my iPhone 5 on eBay (which I bought for £700 SIM-free off the Apple website upon release), but the an IMEI information lookup on the handset lists it as under contract till September 2...

Anonymous by Not applicable
  • 2626 Views
  • 2 replies
  • 0 kudos

Resolved! Sporadically charging iphone 5s

I have a shiney new iphone 5s which has suddenly decided to only charge when it feels like it. It has charged three times in the last week. I have tried various charges, cables and plug sockets, even my car. It just won't charge unless it is in the m...

Anonymous by Not applicable
  • 4622 Views
  • 20 replies
  • 0 kudos

Resolved! Can't access mobile Internet iPhone 5s

Hi allI've been I touch with O2 about this twice now, am a new customer with a new iPhone 5s, but mobile internet isn't working. The phone shows 3G, E and GPRS but has no connection. O2 have talked me through resetting the mobile data network setting...

Anonymous by Not applicable
  • 39536 Views
  • 8 replies
  • 0 kudos

Resolved! Problem unlocking a secondhand iPhone 4S

I've got a secondhand iPhone 4S (which was bought preowned from a Game store) which I'm using on my O2 contract currently. I'm thinking at some stage of getting an iPhone 5 or 5c and selling the 4S at some stage in the future. I've filled out the onl...

Sammy_boy by Level 6: Acolyte
  • 4246 Views
  • 6 replies
  • 0 kudos

Resolved! Problems unlocking iphone 4 on itunes help !

HI! I have had my iphone 4 successfully unlatched with o2, as I now live overseas and need to use a foreign sim. The next step i was told to insert the non-o2 sim, plug into itunes and will receive prompts to complete the process, however when i plug...

Anonymous by Not applicable
  • 7574 Views
  • 12 replies
  • 0 kudos

Resolved! Sending iPhone for repair

Just curious to know how o2 deal with the repair procedure as I sent my iPhone away on the 12th paying the extra cost for it to get sent Next Day delivery (the lady at the post office assured me it'll arrive at the destination for 1pm on Friday) Howe...

Anonymous by Not applicable
  • 3340 Views
  • 9 replies
  • 0 kudos

Resolved! Want to use location services on iPhone when in France. Does this mean I will get large charges?

HiGoing skiing in France and I have an app on my iPhone which can tell me where I am on the mountain so it must be some sort of GPS. It says I have to keep location services on. Does this mean I will get charged a lot and will I have to keep data roa...

Anonymous by Not applicable
  • 2512 Views
  • 5 replies
  • 0 kudos

Resolved! can't connect to internet?

My phone says i have 3G but when i go on the internet it says internet not connected, i checked my settings and my internet is turned on, i've tried turning my phone on and off but still nothing. This has happened before and it wouldn't let me get on...

Anonymous by Not applicable
  • 2639 Views
  • 3 replies
  • 0 kudos

Resolved! Buying iPhone 5c from abroad

Hi, going to Singapore soon and thinking of getting an Iphone 5c over there as much cheaper. Would get from an Apple store, so would be unlocked. Would that definitely work in the UK with my O2 sim? Thanks

Anonymous by Not applicable
  • 2623 Views
  • 7 replies
  • 0 kudos

Resolved! Not receiving calls or texts

Sorry if this is a problem that has been dealt with on the forum but I can't it if it has. Quite simply I have an iPhone 4s and periodically it won't ring when I'm called and I just get a voicemail and texts don't come through for hours sometimes day...

Anonymous by Not applicable
  • 6141 Views
  • 9 replies
  • 0 kudos