No service since 6.0.1 update on 4s and iPhone 5

Anonymous · ‎11-12-2012

I had an iPhone 4S and I kept getting no service issues at times I normally had a full signal I thought it was the phone so I have changed to an iPhone 5 and now have same issue and the SIM card is brand new just got it today

Is there a known issue as I am supposed to get very good coverage in my area this issue happens elsewhere but mostly at my home address

My partner had the same issues at his work but like me before the above update everything was working perfectly

adamtemp64 · ‎12-12-2012

to rule out local errors use the status page here http://status.o2.co.uk

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎12-12-2012

I have tried that and it says service status is fine but still get this no service issue and its only since updating to 6.0.1 it was fine before then

adamtemp64 · ‎12-12-2012

do you get no service if you disable 3g in settings?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎12-12-2012

yes my 3G is disabled permanently i only switch it on when i need it

adamtemp64 · ‎12-12-2012

All I can sugest it to try the usual things like clean the sim and tried all the resets on the iphone then a restore if that still has not cured the issue you can take the 5 to apple and get it checked.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎12-12-2012

Just ensure you book a Genius Bar appointment first to ensure your seen.

Im using the iPhone 5 on 6.0.1 without the issues you have explained.

I remember when the 6.0.1 was released and people had issues connecting to wifi at first.

Anonymous · ‎12-12-2012

I had the same issue with my 4s my partner also had the same issue

I changed to the 5 only yesterday the SIM card is brand new

I don't see how 4 phones can be faulty

And as I have mentioned above these issues have only started since updating to the 6.0.1 update

MI5 · ‎12-12-2012

Have you tried resetting your network settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-12-2012

Hiya I had a similar problem yesterday - apart from I am on 5.1.1 on a 4s. Signal dropped all of a sudden from a full 5 bars to nothing, displayed no service, then 02-uk reappeared but no bars. I reset the phone about 8 times and the signal finally came back. signal was fine in my area and none of my friends had a signal problem. Thinking it is something to do with the phone itself. very frustrating x

O2

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