I pad order

[Hermione]

I placed an order for a pay monthly ipad pro last Thursday. I have been given a 'we have received your order email' but have had no other correspondence is this an acceptance of my order? I have also seen that the ipad is also now available for next day delivery and I have not been told mine has shipped. Please can someone give me any advice I can't get through to anyone on the phone lines to even have confirmation my order has gone through. 

[Cleoriff]

Hi @Hermione 

They are out of stock and we have no idea when they will be back.

You could call customer services Guide: Coronavirus Community Help and Support 

[Hermione]

Hi, 

Thank you I really appreciate your reply to my post but if I go onto the o2 website now it says I could order the I pad for next day delivery today? If this is the case how can my order not have gone through because they are out of stock.

[jonsie]

O2 don't have a live stock system. It always states in stock

[Cleoriff]

@Hermione 

Unfortunately, that means absolutely nothing. O2's stock system isn't live, so although it's showing in stock, it isn't.

Many people are having the same issue re iPads.

[Hermione]

Okay that is good to know thank you. Does the 'we've received your order- you're all set' email count as a confirmation of the order though thank you. 

[Cleoriff]

Yes it does @Hermione 

[Hermione]

Thank you so much I appreciate your help!

[jonsie]

Good luck @Hermione 

[Cleoriff]

Hope the wait isn't too long @Hermione