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Apple Watch data plan

mb1708
Level 1: Joiner
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My wife bought me an Apple Watch S5 on O2 a couple of years ago now with a data plan. I thought I had simply linked it to my account and taken over paying for the data plan on my account, but have just discovered she is also paying the £5/month too! I assume I should cancel mine and link the original to my account, but I can’t work out how to do this?

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pgn
Level 63: Greatness Assured
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Registered:

Hi @mb1708 - setting up watch and phone can be tricky - this instruction list below is how it is done, I suspect you may need to go through the latter part of it to get the watch linked to your account and move the £5 monthly charge to your contract.

You and your wife may need to reach out to O2 to clear up any loose ends after the watch has been linked to your account - if you use Social Media, links to O2's Social Media team below the  blue O2 Community bars at the end of this post.

 

Detail here from another Community member @MI5 response:

Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
If you get an error message at any point, on the iPhone, go to Settings and select Privacy > Motion & Fitness and switch it on.
Then go back to the watch app/Mobile Data/set up mobile data plan and be ready to put your o2 username and password in to the resulting o2 screen. Also, it costs £5 monthly to add the airtime for the Apple Watch, so you'll need to authorise this after entering the o2 user name and password. The phone app will then say 'activating' which can take a day or so, but at that point, you can try doing a phone call direct from the watch to test it.

 

Now you know what is where, hopefully - go back to O2 and find out why your wife has been being charged £5 over the last 2 years for a watch that you have linked to your phone.

Good luck!

O2CommunityAwardNotCS




O2 Social Media
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Message 2 of 2
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pgn
Level 63: Greatness Assured
  • 24253 Posts
  • 176 Topics
  • 689 Solutions
Registered:

Hi @mb1708 - setting up watch and phone can be tricky - this instruction list below is how it is done, I suspect you may need to go through the latter part of it to get the watch linked to your account and move the £5 monthly charge to your contract.

You and your wife may need to reach out to O2 to clear up any loose ends after the watch has been linked to your account - if you use Social Media, links to O2's Social Media team below the  blue O2 Community bars at the end of this post.

 

Detail here from another Community member @MI5 response:

Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
If you get an error message at any point, on the iPhone, go to Settings and select Privacy > Motion & Fitness and switch it on.
Then go back to the watch app/Mobile Data/set up mobile data plan and be ready to put your o2 username and password in to the resulting o2 screen. Also, it costs £5 monthly to add the airtime for the Apple Watch, so you'll need to authorise this after entering the o2 user name and password. The phone app will then say 'activating' which can take a day or so, but at that point, you can try doing a phone call direct from the watch to test it.

 

Now you know what is where, hopefully - go back to O2 and find out why your wife has been being charged £5 over the last 2 years for a watch that you have linked to your phone.

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 2
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