Solved: Travel Account

Anonymous · ‎18-11-2016

I had arranged for my phone to call for abroad. Whilst visiting Canada I received some local calls not exceeding 1 min. each and totalling less than 5 times. I have been charged on the basis of having foreign bolt on which is £5 a day totalling £25. It seems that the Bolt on service is added without my knowledge and I contend that I should not have a charge of more than £4-£6. My wife who has a Pay as you Go instead of Monthly Pay is charged 99p a call which is considerably less than the charge of £25 levied against me. I have been trying to contact O2 for the last 2 days but they are always busy, even on line. The service is very poor. How can I have restitution on the money charged?

MI5 · ‎18-11-2016

You will need to speak to CS http://www.o2.co.uk/contactus
I also suggest you remove the o2 travel bolt on from your account within your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-11-2016

You will need to speak to CS http://www.o2.co.uk/contactus
I also suggest you remove the o2 travel bolt on from your account within your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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