Sony Xperia T Freezing

[Anonymous]

Hi is anyone else having problems with their Xperia T phone freezing, i've only had mine for a couple of months and it has frozen 3 times, i've had to a soft reset each time.

I'm thinking not very good 😞

[version7point0 · Accepted solution]

Hi 1anne0.

Overall 3 times in a couple of months is not a great deal of freezing, not as much as to warrant it being deemed faulty at this stage but still annoying nevertheless.

There are a couple of things I would suggest to stop it happening as often:

• Make sure your phone is on the most recent software. You can check by going to Settings > About > Software Update.

If it is not up to date then connect it your computer and install Sony PC companion, this will guide you through the update process.

• Update your apps. Make sure all your apps are up to date (make sure you do this over WiFi). Just go to "Play Store" > Options My Apps and update what is needed.

• The next step would be a full factory reset. Just go to Settings > Backup & Reset > Factory data reset.

Obviously the reset is the last resort so back up your contacts, texts pictures etc before hand.

Hope you get it sorted, let me know so I can try and help further.

[Anonymous]

Hi, Thank you for your help, i've updated everything so fingers crossed, i did get in contact with o2, they have sent me a jiffy for me to send the phone to be looked at, i hope i won't need to do that, it has frozen again since the 1st email. Is this normal for these phones, i've not had one before so don't really know.

Again thank you