Solved: Samsung S4 Not charging

Anonymous · ‎04-08-2015

Hello

I have a (just over a year old) S4, up till about 2 weeks ago, it was fine.

However, it is now, not charging (via USB or normal charger) prior to this, it kept coming up with SD card removed.

I have had to order a new phone, as my lifestyle means that I cannot be without a phone. However, I would like to get this sorted, does anyone have any advice, or know whether I can still get it repaired by O2?

Thank you

MI5 · ‎04-08-2015

It sounds like the charge port is damaged and needs replacing.
Samsung offer a 2 year warranty so I would advise you contact them directly rather than o2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-08-2015

It sounds like the charge port is damaged and needs replacing.
Samsung offer a 2 year warranty so I would advise you contact them directly rather than o2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-08-2015

A link to Samsung (as suggested by @MI5 )

http://www.samsung.com/uk/support/

Veritas Numquam Perit

Anonymous · ‎04-08-2015

Thank you, I will get on to Samsung

Appreciate the help

MI5 · ‎04-08-2015

Let us know how you get on.
Your experiences will help others.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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