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Hard locked

Wooly4228
Level 1: Joiner
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My Sony Xperia XZ1 is hard locked, my Grandson was playing with it and somehow he changed the pin code, have tried to enter numbers he said numerous times, however trying Xperia companion it is saying phone is locked. How do I go about repairing the Sony Xperia XZ1

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madasaf1sh
Level 78: King of Kings
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Registered:

@Wooly4228 

 

A quick google gives you this https://www.sony.co.uk/electronics/support/articles/SX469601

 

If not it would be a factory reset of the phone, or sending off to Sony

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12013 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Wooly4228 

 

A quick google gives you this https://www.sony.co.uk/electronics/support/articles/SX469601

 

If not it would be a factory reset of the phone, or sending off to Sony

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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