All I want is a definitive set of steps to cover unlocking and porting a number....

[Halesowenmum]

I hav an HTC One M8 (the least relevant piece of info possibly but there it is if needed!).

I've been sat here like a lemon since 11.50am waiting for live chat which now finally at 2.07pm they have decided is totally not workng or all the staff are at home having fallen sick, and it's not even available at all any more. Way to go O2.

I have had repeated conflicting and changing instructions on how to:

Unlock my phone

Port my number.

I am switching to Sky SIM and have been told different things by different people from both providers and am now so confused I literally cannot start the process at all because I have zero confidence that I have the correct instructions. 

O2's instructions say to:

a. Insert the other network's SIM card

b. This should ask for a code

c. Key in the unlatching code provided by us at O2

d. The device should now be unlatched.

Contracted by what Sky says:

1. Unlock my HTC O2-purchased phone using the unlatching code provided by O2 leaving the original O2 SIM still in place
2. Fill in the form online located somewhere on Sky.com (to do with porting the number)
3. 'No service' appears on the phone screen
4. Remove the O2 SIM
5. Insert Sky SIM
6. Activate the Sky SIM code on their website using the Sky activation code on the SIM card, which will port the number over.

What I need is 100% accurate, crystal clear instructions that I can follow, step by step, in the right order so this doesn’t see me totally unable to make any calls or get on the internet or for my children to be unable to contact me. I haven’t been able to get clear steps in a consistent order from ANYONE. Can someone kindly look at all the various steps above and tell me definitively, in what order do I do which steps so that the entire process will work correctly?

Thank you, Desperate Confused Woman.

[Halesowenmum]

Ok cheers for that, and for all your help. 

[jonsie]

Please bear in mind though that whilst everything you have done now is correct and your number will port over to Sky in a couple of days (you may get a text from Sky giving you the date) your phone will remain locked. 

So hang onto that unlatch code should you have problems with Sky and decide to go with another network or if you go overseas and want to use a local sim card or even sell the phone on. 

It will always be the same unlatch code, it doesn't expire.