O2

Having been a customer service trainer, I suspect the answer is obvious. However, here goes! Why is it so difficult to ask for any type of refund. There seems to be no simple, direct, one/two click solution on the O2 site. The chatbot is far too limi...

On a pay-monthly tariff I was transferred from Virgin mobile in September 2023. O2 commenced taking monthly direct debits. However, due to SIM card and passing security issues I had no service from the date of the change. I was working abroad a lot a...