Nope. On day 17 now, still stuck in ‘Processing’. The store cannot
re-issue me a plastic SIM as this current order has not been fulfilled.
I’ll try customer service again tomorrow but I fully expect to be told
it could take another 10 days…..
Quite scary really, people are losing service for weeks. Luckily I still
have active service on the eSIM. I spoke with O2 again and they said it
is still sitting with the backend team and it hasn't been 10 days yet.
They put a credit on my account fo...
The sim is dead. I am trying to go from eSIM to plastic sim. The order
is stuck 'Processing' and nobody seems to be able to help. The shop
cannot issue me a sim. The X team tell me to go to the shop. CS tell me
they need to wait for the backend team ...
Did you make any progress in the end? Exactly the same has happened to
me, I requested a replacement plastic sim card on Thursday 4th July,
which was delivered on the 5th and ever since I have been trying to
activate it. It keeps saying the SSN canno...