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Tom60 · 28-07-2022

Just joined o2, I am able to log in on my desktop to my account, but when I try to log in on my phone/tablet using the EXACT same log in details I can't log in, saying the details are incorrect. it is the same URL, I am taken to the same screen but c...

Tom60 · 29-07-2022

@pgn Not sure I am being clear. The password has been set up and accepted, I can access on desktop ok but not when I try and log in via the app, went to the store and guy had a "mess about" with some settings and that solved it, he reckons it was sim...

Tom60 · 29-07-2022

might need to try re-setting password on desktop to see if that fixes it

Tom60 · 29-07-2022

I am using the app as well, same problem on phone

Tom60 · 28-07-2022

Hi, thanks for the suggestion, I have checked and email address and password are fine.I can log in ok on desktop but not on phone/tablet

Tom60 · 28-07-2022

If you are new and porting your old number over it seems you need to wait for the old number to be activated

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