Logging in

[KD3]

Hello, whenever I try and log into my o2 it prompts me to add my telephone number then sends me a code, however once i’ve done this everytime it comes up with “contact number already associated with another user”, how do I get passed this pls? It may have been from an old email account however I cannot access this now. Many thanks 

[MI5 · Accepted solution]

@KD3 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[b4u2]

@KD3 

Customer service should deal with a issue like this as we are only a user based forum.

[MI5]

for sure

[Tom60]

If you are new and porting your old number over it seems you need to wait for the old number to be activated