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Dave24 · 07-03-2023

I had the misfortune to sign up to a Virgin Broadband - O2 Volt contract and have to deal with appalling customer support and poor service particularly from Virgin (lots of broadband outages, faulty equipment, engineers leaving before fixing faults, ...

Dave24 · 14-12-2021

Hello,I have just ported my number over from Virgin to O2 and ever since that took place I cannot activate Facetime or iMessage on my iphone13.I have carried out the following:1) Switched off and on2) reset all network settings3) Restored phone compl...

Dave24 · 07-03-2023

@MI5 , I might even open up a social media account. It seems to be that they will only start paying attention when their reprehensible behaviour is broadcast to a wider audience. Hopefully a fair few people who are thinking of taking up contracts wil...

Dave24 · 07-03-2023

@MI5 Thanks, I have sent an email to the complaints team now (After 20 mins I got bored of their Customer "Support" not bothering to answer the phone).Thanks again for all your help. I am truly disgusted by O2's behaviour regarding this issue. Luckil...

Dave24 · 07-03-2023

@madasaf1sh thanks for the advice - I am currently in the process of writing the email to O2 to complain.I am also phoning customer services. 16mins so far and no one from customer support has answered.I was told that this had all been sorted. I find...

Dave24 · 07-03-2023

Thanks for the Info MI5,Unfortunately I don't use social media. I do find it absolutely shocking that this is a common occurrence. Just goes to show what a disgraceful organisation this is.I will be complaining to OFCOM.

Dave24 · 14-12-2021

@MI5Phonecalls and SMS work fine. On both sims. The old virgin sim still works. As @gmarkj states it is still working. I have told O2 this. However they are adamant that the port was done correctly and O2 are still trying to palm me off on apple.Shoc...

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User Statistics

User Activity

Appaling O2 service, failing to adhere to contract and attempted theft. Will Complain to OFCOM

iMessage and FaceTime not working

Re: Appaling O2 service, failing to adhere to contract and attempted theft. Will Complain to OFCOM

Re: Appaling O2 service, failing to adhere to contract and attempted theft. Will Complain to OFCOM

Re: Appaling O2 service, failing to adhere to contract and attempted theft. Will Complain to OFCOM

Re: Appaling O2 service, failing to adhere to contract and attempted theft. Will Complain to OFCOM

Re: iMessage and FaceTime not working