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iMessage and FaceTime not working

Dave24
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Hello,
I have just ported my number over from Virgin to O2 and ever since that took place I cannot activate Facetime or iMessage on my iphone13.
I have carried out the following:
1) Switched off and on

2) reset all network settings

3) Restored phone completely

My Number is showing the correct number.

I have tried contacting o2 "customer service" but it is an absolute joke that starts off with an automated service that takes about 5 mins to get where you need to go and then gets out.
The chat is always busy.
As I am new to O2 I am in the calling off period, so I think I might just cancel my contract.

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madasaf1sh
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@Dave24 

 

Activating Facetime and iMessage is nothing to do with o2, you may need to speak to Apple Support, as as all o2 will check is if you have mobile data and can send an SMS. 


Might be worth checking your APN details are mobile.o2.co.uk 

 

If you can’t turn on or sign in to iMessage or FaceTime - Apple Support

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@Dave24 

Check with O2 that you have iData enabled on your account.

Also check the correct number is showing in Settings >Phone >My Number.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Dave24
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My old virgin sim works fine if I put that back in.

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Dave24
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I've been through apple support already. If I put my old virgin sim back in, iMessage and Facetime work as expected.

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Dave24
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As per my original post. My Number is showing the correct phone number

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gmarkj
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So you ported your number from Virgin to o2?

Does your Virgin sim still work (ie, can you make and receive calls, and send or receive normal text messages)?

If it does, the port has not completed correctly as it would stop working.

You need to contact o2 customer services and tell them to try the port again (assuming the PAC is still valid, if not you will need a new one).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Dave24
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Finally got through on chat with O2. They are trying to palm me off saying it is a device issue. Just tried on other devices and the issue persists.

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MI5
Level 94: Supreme
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@Dave24 

Your O2 sim is not active so I'd guess nothing works with that sim in any device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 21
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Dave24
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@MI5

Phonecalls and SMS work fine. On both sims. The old virgin sim still works. As @gmarkj states it is still working. I have told O2 this. However they are adamant that the port was done correctly and O2 are still trying to palm me off on apple.

Shockingly poor customer service.

 

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