Charge to Mobile - Xbox

[XboxPlayer101]

Hi,

I am tryin to purchase a game through charge to mobile on xbox but it's not working.  I've just been through xbox support and they said I need to contact you. I've completed all steps with xbox already.

How do I enable charge to mobile on my phone? 

If you're a Pay As You Go or Pay Monthly customer, 
you already have Charge to Mobile
so you don't have to do anything.

[MI5]

@XboxPlayer101 

Did you setup Microsoft store purchases here ?

https://www.o2.co.uk/charge-to-mobile

[Cleoriff]

@XboxPlayer101 

All info on Charge to mobile here  https://www.o2.co.uk/charge-to-mobile ?

If you have a spend cap applied to your account, you need to ask O2 to remove it.

All numbers in this guide Guide: Coronavirus Community Help and Support 

[XboxPlayer101]

Yes I followed the steps on https://www.o2.co.uk/help/digital-services/charge-to-mobile/windows-store-setup-instructions

I entered my mobile number, received the confirmation text and entered the code on Xbox. Xbox shows my mobile number as a billing option but won't let me use it.

[XboxPlayer101]

I've just checked the o2 app and can't see a way to check the spend cap. Can it be done in the app or do I need ring 4445?

[MI5]

@XboxPlayer101 

Probably an obvious question, but do you have enough credit on your PAYG sim?

Spend caps don't apply to PAYG so it's purely down to available credit.

[Cleoriff]

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@XboxPlayer101 wrote:

I've just checked the o2 app and can't see a way to check the spend cap. Can it be done in the app or do I need ring 4445?

---

Sorry I didn't realise you were PAYG. You just need to ensure you have enough credit I would think.

[XboxPlayer101]

Yes I tried to buy a game below my current credit .

I also tried to purchase a gift card after listening to xbox support which was also below my current credit, which said not available for purchase.

I'd rather buy games directly since it should be supported.

[MI5]

@XboxPlayer101 

I'd suggest calling 4445 to get O2 to check your account setup.

[XboxPlayer101]

I rang support and they refreshed something on my account and I am hopeful it will work next time.

I couldn't buy the game I wanted because the sale had ended on it 😞 so I tested on an item which was more than my credit and it got processed before being rejected for insufficient funds, so it looks like it will work next time, I just have to wait for the next game sale.

Thank you