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Thanks, I've seen someone mention that a first top up must be done by e-voucher, then it'll accept debit card registration, so I'll give that a try!

I'm also having this issue. Every time I've tried topping up by my Lloyds debit card, it says it fails to process, doesn't matter if it's by dialling 4444, on this website, or on the O2 app.Tried talking to Customer Services and issue has not been re...