hi Vasileios,I’ve had similar experiences, on two separate US trips,
with O2 Travel. Other community post-ers have experienced the same. The
charges on both trips have been credited but I escalated my most recent
complaint, based on information from ...
I’ve had the same problem as you on two separate trips to the US. It’s
annoying and rather patronising when they tell you you probably used it
accidentally but they’ll refund the charges. Interesting that someone
admitted that this is a known problem...