@OxonianO2 have sorted this out by themselves. After receiving the text,
in December about the DD not going out I paid via my banking app. O2
have now taken off the extra payment I did and my next bill is £0
I'm getting the same messages. After contacting my bank to confirm the
DD did go through I contacted O2. They still insist the DD failed and
they have not been paid. Even after having proof from my bank it was
paid, they still insist it was not paid.
