Hi..@gmarkj@M15@ all of community who's been helping an OAP out.. many thanks..Just to keep you updated.. EmilieT@Nichola on my case re unlocking my Huawei p.smart..SEEMINGLY..this can take upto 6WEEKS..Have been trying to get it unlocked since 13th Nov.!What is patience a virtue..Just don't understand why SO long! to unlock!
How does the confirmation arrive to me? Via text or email? Am in Australia now and was not aware that my iPhone was locked, so hoping this can be resolved quickly as will be relying on my phone for maps and staying in contact with family
@Jbmcrunch.. Sorry to say I've been waiting since..Wait for it! 13th Nov..for my Huawei psmart..to get unlocked/unlatched.. Hope fully you have better luck than me!So frustrating!
Must ask @ EmilieT about that..unless I've misread her PM. Thanks for your support@M15..much appreciated 😊..you must get fed up with me.. moaning..haha
Big thank you community@MI5@EmilieT @Nichola mycare have send me my unlocking code.. Hallelujah! I just topped up £10 bundle yesterday from 02..As have payg..sim..can I still use it..if I put my unlocking code in? Or do I loose it?…As unsure as not tecky minded. Is there anything else I need todo..or am I better phoning customer services.. Thanks again for all your patience..Am now a Happy Pensioner..🤗
@EmilieT Can you please help me in getting my old iPhone unlatched from O2 network.
I've followed all the instruction shown at the beginning of this post and I've been unable to unlatch my iPhone. I've completed the online form twice to only have it declined because I nolonger have an active O2 SIM in the phone. I spoke to customer services on Saturday 26th Jan, explaining all the issues I've had so far, they filled out a form for me and said that the contact number I provided will not affect the unlatch request and I'll have a response in 72 hours. I've just received an email saying I've once against been declined because my contact number is not being used in the iPhone. I cant believe how painful this process is. Please help?
Ok, purchased my daughter a 2nd hand Iphone 6S locked to O2.
I have a pay monthly contract phone with o2 (samsung s8+).
I took my pay monthly o2 sim out of my samsung and put in the Iphone and submitted the unlock proceedure via my account where I had to put Iphones Imei number in (current in use phone was recognised as the iphone)
The unlock is under progress, and I just need to wait for it to go through.
Question is, can I put the sim back in my S8 or do I have to keep the sim in the Iphone and wait for unlock 1st?
I've now raised 6 unlock requests for my phone, 3 online, 3 via chat. I'm now 13 days since the first request and still paying airtime which is what I'm trying to stop! How can I escalate this?
I followed the recommendations from this community (followed link ) - i.e. putting the O2 sim in and making an unlatching request using the IMEI number of that phone. I returned my O2 sim to my current phone. 6 hours later I received an email instructing me to connect the non-O2 sim into the device to be unlocked and connect it to iTunes. I did this and hey-presto the new sim is live and everything worked. I feel lucky not to have had to wait more than a few hours.
Thanks for all the clues from everyone. Reading other's experiences helped me. I hope mine helps some others. The link I used is posted by: Marjo **Personal info**1616:01- last edited on **Personal info**1817:47
Hi, have been trying to get an iphone6s unlocked that was gifted to my husband by a friend when his phone went for a swim. My daughter is currently using the phone in Canada and costing the daily travel rate to do so but would like to unlock it but we keep getting emails saying....has not been used on our network with the MPN provided, so it will not be possible to unlatch it.just spoke to customer services on 202 and they were no help except to say get the person who gave my husband the phone to get it unlocked! He is a fisherman friend, they meet occasionally, we don't even know his mobile number! Any help would be gratefully received.
If it is locked to O2 then they have to unlock it by law. Their response is usually that unless the phone has been used on their network they can't unlock it.
Are you sure that it is locked to O2 because if it has been bought overseas then it will be locked to the parent network and that network will have to unlock the phone.
@jonsie and @MI5 thank you for replying. To the best of my knowledge the phone was a UK purchased and used phone. It was spare when the guy upgraded and he gave it to my husband. Unfortunately my daughter did not put her SIM in it until in Canada as she didn't realise it was locked until she tried a Canadian SIM and then thought she could use the 'unlock my phone' from the app. She has her usual iPhone se with her for departing and arrival calls but did not want to unlock it and have to back up and reset it. I understand if they think it could be stolen but we even have the box with part no etc. Very frustrating😒
I suspect it isn't locked to O2 but to another network. Unfortunately, O2 won't unlock it until it shows on their own network.
As for your daughter's se, it won't need to be reset. The phone is unlocked by Apple and then you need to put in the Canadian sim. It really is that simple, no backup and reset required at all.
@jonsie surely if her O2 SIM works in the iPhone 6s then the phone is locked to O2? Why would her SE be unlocked by Apple, surely she needs to request from O2? At least if she doesn't need to reset that will be good🙂
Ah, I wasn't clear that her O2 sim worked in the phone so yes it will be locked to O2. Unfortunately, as the phone has not been used in the UK with the sim, it will not register on their system because it's on the roaming Canadian network. The phone will need to be physically in the UK to show on their systems.
Her own se will have hopefully been working in the UK so will have already been registered. The unlock form will need to be done to O2 who will then submit the IMEI to be unlocked. It is then unlocked on the Apple system and she will receive a text to say it's been unlocked and to onnect to itunes. That part does not now need to be connected to itunes. Simply put the Canadian sim in and she is good to go.
It' the donated phone that she will find difficult to get unlocked until she comes back to the UK.
Hello, how do I know if a phone is unlocked before buying it? I want to buy a nokia 3310 3G but I don't know if it is locked to the O2 or unlocked, anybody?
Does anyone know how I can get O2 to unlock my iPhone 6?
I haven't been an O2 customer for a while so using the online form that requires me to enter the date and amount of my last bill is not an option.
I believe that it can be unlocked if I have used it on the O2 network recently and as I am using a Giffgaff sim which uses the O2 network would this not work?
I’ve been through all suggestions. I can’t phone using my iPhone as it’s disconnected to O2; I can’t do anything manual as I can’t access myO2 as that been disconnected.
Hey guys, I tried unlocking but now get an email saying there was multiple unlock requests so it’s not working. Any idea how long I have to wait before I can try again?
You must be a registered user to add a comment here. If you've already registered, please log in. If you haven't registered yet, please register and log in.
