O2 Community

Get help, share tips and chat

How-to Guides

Unlocking an O2 phone to use a different SIM card.

by MI5 on ‎03-11-2016 16:01 - last edited on ‎28-09-2018 17:47 by Community Manager (115,121 Views)

UPDATE 14/06/18:

IT IS NOW COMPLETELY FREE TO UNLOCK ANY O2 PHONE AT ANYTIME yahoo

If anyone experiences any problems with this, please contact customer services on 202 or 4445 or post on the community so we can escalate the issue for you.

 

If you want to use your O2 contract or PAYG phone with a SIM from another network, ie a local SIM when on holiday, you will need to release the network lock.

 

If you have a monthly contract it is free to get your phone unlocked......

 

Any phone can be unlocked (No exceptions).

The easiest way is by using the link found in your MyO2 Unlock (this assumes that it is the current phone you are using is the one you want to unlock)

If you want to unlock a phone you have stopped using, all you need to do is submit this form manual form taking care to enter the correct details. Pay attention in particular to the security question as this is the most common cause of failure.

 

PAYG as above.

 

If you have just purchased a PAYG phone which was previously supplied by O2, insert an O2 Simply PAYG SIM free sim and top up. Make a few calls to register the phone on the network then fill out the form as above manual form

 

Business users can also submit the form for a free unlock.

 

Once the form is submitted it can take upto 28 days to receive the unlock code but it is usually much quicker - Typically within 7 days.

 

You will receive the code with instructions on how to complete the process with your specific handset, but in general, you insert a non O2 SIM card and enter the code when prompted.

For iPhones you will not receive a code. Just replace the O2 sim with one from a different network once you receive notification that it is unlocked.

If the unlock fails first time, try connecting to iTunes to complete the process, but this is not required for every phone.

 

Note: Unlocking the phone does not relieve you of any contractual obligations. You still need to complete your minimum term as agreed.

 

 


Please note:

If you’ve already requested an unlock for your iPhone but you feel it hasn’t worked, try the following:

1) Insert a non-O2 SIM in the phone

2) Connect to Wi-Fi

3) Go to Settings > General > About, and enter your Apple ID and password, and you should be good to go.

If it’s still not working, please contact customer services on 202 or 4445 or post on the community so we can escalate the issue for you.


 

 

Comments
by B52
on ‎13-12-2018 17:38
Hi..@gmarkj@M15@ all of community who's been helping an OAP out.. many thanks..Just to keep you updated.. EmilieT@Nichola on my case re unlocking my Huawei p.smart..SEEMINGLY..this can take upto 6WEEKS..Have been trying to get it unlocked since 13th Nov.!What is patience a virtue..Just don't understand why SO long! to unlock!
by MI5
on ‎13-12-2018 17:40

Awful and shocking!

Let's hope it's quicker for you.

by NickD
on ‎16-12-2018 02:21
How does the confirmation arrive to me? Via text or email? Am in Australia now and was not aware that my iPhone was locked, so hoping this can be resolved quickly as will be relying on my phone for maps and staying in contact with family
by MI5
on ‎16-12-2018 09:31

@NickD you'll get a text to say it's been completed at which point you can just switch to your new SIM. You don't get a code for an iphone.

by B52
on ‎17-12-2018 07:16
@NickD Hopefully u get your iphone unlocked quickly.. Enjoy Australia.
by Jbmcrunch
on ‎07-01-2019 19:35
I have an iPhone 5 locked to o2 and I have been waiting 8 days do get an email from o2 and nearly on to my 9th day of waiting what do I do
by MI5
on ‎07-01-2019 19:39

@Jbmcrunch resubmit the request again.

by Jbmcrunch
on ‎07-01-2019 19:51
I have already done that
by MI5
on ‎07-01-2019 20:05

Have you called to chase it up?

by B52
on ‎07-01-2019 20:09
@Jbmcrunch.. Sorry to say I've been waiting since..Wait for it! 13th Nov..for my Huawei psmart..to get unlocked/unlatched.. Hope fully you have better luck than me!So frustrating!
by MI5
on ‎07-01-2019 20:12

In contrast, I submitted a request and had the unlock confirmation in less than 24 hours and that was over Christmas......

Amyway, I'll tag @EmilieT as it seems to be taking too long for you guys.

by B52
on ‎07-01-2019 20:50
@M15 thanks.. @EmilieT on my case. Seemingly it's Manufacturers Huawei holding things up. 😠
by MI5
on ‎07-01-2019 20:58

Very strange @B52 as no manufacturers lock their phones - only the networks do !

by B52
on ‎07-01-2019 21:04
Must ask @ EmilieT about that..unless I've misread her PM. Thanks for your support@M15..much appreciated 😊..you must get fed up with me.. moaning..haha
by MI5
on ‎07-01-2019 21:07

No, but I do get fed up with O2's delinquency @B52

by B52
on ‎10-01-2019 18:42
Big thank you community@MI5@EmilieT @Nichola mycare have send me my unlocking code.. Hallelujah! I just topped up £10 bundle yesterday from 02..As have payg..sim..can I still use it..if I put my unlocking code in? Or do I loose it?…As unsure as not tecky minded. Is there anything else I need todo..or am I better phoning customer services.. Thanks again for all your patience..Am now a Happy Pensioner..🤗
by MI5
on ‎10-01-2019 18:51

Great news @B52

Unlocking won't prevent you from using your O2 credit but to complete the process you need to put a non O2 SIM in your phone.  

Once that is done, you can put your O2 SIM back in and use the credit up.

by B52
on ‎10-01-2019 18:56
@M15 THANKS for that! Your a star..
by starry
on ‎10-01-2019 19:16

@B52 ,Great to hear that your sorted .

by B52
on ‎10-01-2019 19:24
@starry great relief.. many thanks for your support..shame u didn't have any luck..