Hi I've got 2 numbers so trying the online method, but just cannot see where to click. Somebody posted a link previously to the manage account section, but just getting an error message. Anyone talk my through it step by step of where I should be clicking? Thanks
I'm not sure if this is the right thread, but I'm struggling to get a response from anywhere else. I joined O2 at the end of March and ported my number from EE. Since making the transfer anyone who calls my number from an EE mobile can't connect and gets a "you have dialled an incorrect number" automated voice message. Any ideas?
I have a multi line account. How do I get a PAC/STAC/Switching Info?
Unfortunately for some bizarre reason if you have more than one line on your account you cannot use the text service even though it should be blindingly obvious which number is making the request when you send the text or the text service could have asked which number the request relates to rather than just plain refusing the request
You can however still obtain a PAC/STAC/Switching info from your online account
Please advise where and how I can obtain the PAC code from online account .
We know you need to contact O2 if you have more than one line on your account. As you say, it should be obvious which number you want to cancel but who are we to query the system? :yahoo:
Hi, I want to cancel my O2 refresh airtime contract and don't want to keep the number. I have a bill and it's due for payment on July 9th. I have paid for the device in full so is it just phoning or texting for a STAC code and transfer that to a payg Sim from another network? Or do I need to phone CS.
Thanks, so once I get my STAC is the airtime contract cancelled or when it actually transfers to the PAYG sim? Also as money hasn't been taken yet will it be taken on July which myO2 indicates will be the case?
Under the terms of O2 Refresh, that order cannot be done, @tim3 - you may be able to flex down your tariff to get the Airtime lower, but Refresh only allows you to settle the Device Plan early and *then* switch to a different Airtime or SIM only monthly plan. Bit of a balls, really.
I think the problem is that I've already got an O2 account, new phone, new number for maybe a year now, but kept my old EE phone going.
I've obtained a STAC code for the EE phone and went to an O2 store, but after some unfamilarity and resolving to look on the O2 website they concluded I need to talk to EE. I went to an EE store and they said I have to phone up. I phoned up but where I now live the EE service is non-existent and after 10 minutes of waiting to get through the call failed (and I also don't want to risk another months charge anyway).
Even though I've already setup a contract with O2, can I still have someone process the STAC code to shutdown the account with EE? For info, my contract with EE ran out 3+ years ago, so I am out of contract with them.
All sorted, an O2 Live Chat dialog popped up (not the Aura thing), so I asked there. I gave some details including the STAC and they did it all for me. Job done :thumbsup:
I've called o2 customer service around 10 x times today & asked for PAC Code please.
I've bought an brand new £1 SIM card with NO Credit and they told me to top up £10 just to send one ☝🏼 message to 65075 with the word PAC and then it says message not delivered. Because I have no balance in my mobile & same thing to WiFi
On the website says it free to send this message, but now they are saying it cost 35p. This is complete Nonsense. now I'm stuck with an good 😌 easy o2 mobile number that I can't move to giffgaff
Yes I've already have, I've Told them This already, but they are refusing to help me. I'm only 11 years old. My parents are paying £10 on giffgaff. I've found an easy number from 02. And I just want an PAC code. That's all. How hard can it be ?
That's very strange I've the brand new SIM card in my 2020 iPhone SE, connected to my home WiFi And I've went to messages, Typed in 65075 and typed the word "PAC" after few seconds says message not delivered ❗️
My only chance is to go an 02 store 🏬 once the uk 🇬🇧 lockdown is open I'm very frustrated and angry 😠 that I've spent £1 on SIM card and it won't allow me to send an FREE message to 65075
I'm sorry 😞 once again for any trouble 👿 may caused guys. Love ❤️ the help here
No, I've not topped up any credit Because I'm using this number to move onto giffgaff. But why does it say it's
Free to text 65075 from the 02 website I've bought the SIM card from Asda & Paid £1. I'm only 11 years old and don't have money. My parents are paying for my £10 giffgaff goodybag. So it still free or do I have to top-up £10 just for one message ?
If this can't be done ✅, then I will have to go into an o2 mobile phone store 🏬 when it opens after lockdown or I will have to find another easy number from a different network maybe 🤔 like 👍🏼: Vodafone, EE, LycaMobile, Lebara, Or Tesco. I'm So Upset 😭 With 02 Service Just for over 15p they can't send me a PAC Code. When I've just spent £1 on the SIM
My contract ends next June but I would like to pay off my device plan, give 30 days notice of leaving O2 and change to another company in January. Will I incur any charges? Just a bit confused because looking at my device plan it says "Extra payments will reduce the monthly cost of your Device Plan, but won’t shorten the length of your contract." Can anyone clarify the situation?
This above directions to get your pac code once out of contact at does now work! The text service replies with ‘we can’t underpants your request’ Spending the night waiting on o2 useless customer service now
Hi folks. I'm averaging about £30 a month due to topping up my 2Gb data allowance all the time. I tried to negotiate a better deal but I'd still end up paying alot for not a great deal more data.
As my phone is paid off I want to move to a SIM only situation where I can pay maybe £10 for 15Gb. I want to stay with 02.
So..if I get a SIM, do I use the online form to keep my number and put in all the details and then have to speak to O2 to get my original contract cancelled? Thanks for any advice..seems the way forward, to get a SIM only deal, right?
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