Thanks Dave-O2 for asking for my mobile number to look into my account;
however, this won't be necessary, as I'm pleased to say that O2 has
credited my O2 account and then transferred to my bank account £220,
thus enabling me to purchase the buds fro...
Hi Dave, Thanks for your reply. All the information is in the previous
messages, so I don't think it would be useful to send it to you again,
but I would welcome any PM from you. In the meantime, I phoned O2
Customer Services again today and a repres...
Update 23 February 2024: I referred the complaint to the Communications
Ombudsman who replied that it was a matter for the Financial Ombudsman.
I then referred the complaint to the Financial Ombudsman who replied
that it was a matter for the Communic...
I've emailed again because it now appears that the o2 shop gave me the
wrong email address. It apparently should be
complaintreviewservice@o2.com not complaintsreviewservice@o2.com
