About Desperate

Desperate · 27-04-2020

I recently bought a new phone online from o2. I've always been on o2 pay&go and my new o2 pay&go phone is just a newer version of my old phone. The new SIM is much smaller than the old SIM and I've been unable to get the number transferred onto it. S...

Desperate · 27-07-2020

Thank you

Desperate · 27-07-2020

Thank you Jonsie. I apologise for the long delay in relying; however we are now sorted. After the lockdown eased and the stores were reopened, we ended up calling into a store and they resolved it immediately. With a brand new SIM and the number tran...

Desperate · 28-04-2020

I think you are right. I tried again and spoke to a different adviser. She was willing to help but needed to know the credit balance. The SIM won't fit in the phone so I can't check it. So she said if I can tell her the balance she can help. So by th...

Desperate · 28-04-2020

Thank you so much for that link. I have spoken to an adviser (an actual person!) and it seems they are not doing number transfers (SWAPs) or replacement SIM cards during the coronavirus restrictions as they are deemed to be non-essential. So I need t...

Desperate · 28-04-2020

Thanks. I was not given a PAC number as my old SIM is on o2 pay&go and so is my new SIM. So basically all I want is either a replacement SIM with my old number on it, or for the new SIM to be renumbered to it. I'm losing the will to live ;-///

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I have upgraded my 02 pay&go phone and need to keep my number.

Re: I have upgraded my 02 pay&go phone and need to keep my number.

Re: I have upgraded my 02 pay&go phone and need to keep my number.

Re: I have upgraded my 02 pay&go phone and need to keep my number.

Re: I have upgraded my 02 pay&go phone and need to keep my number.

Re: I have upgraded my 02 pay&go phone and need to keep my number.