My O2 Overhaul for Pay&Go Customers

[Martin-O2]

Hey everyone, 

Over the last few months we’ve been working to make some big improvements to My O2 for our Pay & Go customers.

You may have already noticed a number of changes but if not here’s a summary:

• We’ve launched a refreshed allowance and home page on our MyO2 app
• We’ve introduced the ability for PAYG customers to add and remove PAYG bolt on’s
• PAYG customers are now able to change their PAYG tariff from within the app.

we’re working to introduce a top up facility for customers in all My O2 channels including the app and better still you’ll be able to store your card details much like our Pay Monthly customers can do with the card wallet feature.

To accompany these changes we’ll be running some exciting prizes and incentives to encourage as many customers as possible to explore these new features so keep your eyes peeled!

So what are you waiting for? If you’re a Pay&Go customer and already registered for My O2, sign in to the app and check it out these new features today – you may need to visit your app store to ensure you’re on the latest version. The version you’re after is 8.9.2 or newer.

If you're not on My O2 yet register here! 

So, what do you think? Is this something you’ll use or have been waiting for? If you have any feedback about this new functionality, or about the MyO2 app in general, just let us know by leaving a comment below.

[MI5 Level 94: Supreme]

Looks good.

[Cleoriff Level 85: Esteemed]

I'm not a PAYG customer but all those changes seem excellent @Martin-O2

[Anonymous]

Very nice changes even though this update happened a couple of weeks ago on iOS 😂😂

[Anonymous]

With those changes I might download again. Tbf it was useless before so anything has got to be an improvement..

but let’s see if the WiFi hotspot map has been updated...

[Anonymous]

That would be a no, there’s no WiFi at what used to be our local B&Q since it closed in March 2017..

and its its now an Xercise4Less which doesn’t have any WiFi 

[Martin-O2]

Some positive changes for PAYG customers! 

@Anonymous Thanks for the feedback re the wifi hotspot map. I'll pass this on. 

[MI5 Level 94: Supreme]

A quick suggestion reference the different types of bars available that O2 can place on accounts, as listed here by @Marjo https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166#M146903
Could O2 add some or all of these user selectable choices to the MyO2 app so customers can control these themselves?

[Anonymous]

Giffgaff (an O2 subsidiary) which I came from does have these selectable bars in the account settings so would hope it's not too tricky to implement along with a toggle for the balance updates.

[MI5 Level 94: Supreme]

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@Anonymouswrote:

Giffgaff (an O2 subsidiary) which I came from does have these selectable bars in the account settings so would hope it's not too tricky to implement along with a toggle for the balance updates.

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It's a regular suggestion of ours (just wait until you need to get your PAC.......)