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My O2 Overhaul for Pay&Go Customers
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on 28-02-2018 16:58
Hey everyone,
Over the last few months we’ve been working to make some big improvements to My O2 for our Pay & Go customers.
You may have already noticed a number of changes but if not here’s a summary:
- We’ve launched a refreshed allowance and home page on our MyO2 app
- We’ve introduced the ability for PAYG customers to add and remove PAYG bolt on’s
- PAYG customers are now able to change their PAYG tariff from within the app.
we’re working to introduce a top up facility for customers in all My O2 channels including the app and better still you’ll be able to store your card details much like our Pay Monthly customers can do with the card wallet feature.
To accompany these changes we’ll be running some exciting prizes and incentives to encourage as many customers as possible to explore these new features so keep your eyes peeled!
So what are you waiting for? If you’re a Pay&Go customer and already registered for My O2, sign in to the app and check it out these new features today – you may need to visit your app store to ensure you’re on the latest version. The version you’re after is 8.9.2 or newer.
If you're not on My O2 yet register here!
So, what do you think? Is this something you’ll use or have been waiting for? If you have any feedback about this new functionality, or about the MyO2 app in general, just let us know by leaving a comment below.
→ COVID-19 support - Help and support from O2 during the lockdown
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→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: My O2 Overhaul for Pay&Go Customers
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on 28-02-2018 17:04
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: My O2 Overhaul for Pay&Go Customers
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on 28-02-2018 17:39
I'm not a PAYG customer but all those changes seem excellent @Martin-O2

Re: My O2 Overhaul for Pay&Go Customers
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on 28-02-2018 18:07
Very nice changes even though this update happened a couple of weeks ago on iOS 😂😂

Re: My O2 Overhaul for Pay&Go Customers
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on 28-02-2018 20:21
With those changes I might download again. Tbf it was useless before so anything has got to be an improvement..
but let’s see if the WiFi hotspot map has been updated...

Re: My O2 Overhaul for Pay&Go Customers
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28-02-2018 20:41 - edited 28-02-2018 20:44
That would be a no, there’s no WiFi at what used to be our local B&Q since it closed in March 2017..
and its its now an Xercise4Less which doesn’t have any WiFi
Re: My O2 Overhaul for Pay&Go Customers
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on 01-03-2018 11:36
Some positive changes for PAYG customers!
@Anonymous Thanks for the feedback re the wifi hotspot map. I'll pass this on.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: My O2 Overhaul for Pay&Go Customers
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on 08-03-2018 12:34
Could O2 add some or all of these user selectable choices to the MyO2 app so customers can control these themselves?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: My O2 Overhaul for Pay&Go Customers
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on 11-04-2018 22:53
Giffgaff (an O2 subsidiary) which I came from does have these selectable bars in the account settings so would hope it's not too tricky to implement along with a toggle for the balance updates.
Re: My O2 Overhaul for Pay&Go Customers
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on 11-04-2018 23:08
@Anonymouswrote:Giffgaff (an O2 subsidiary) which I came from does have these selectable bars in the account settings so would hope it's not too tricky to implement along with a toggle for the balance updates.
It's a regular suggestion of ours (just wait until you need to get your PAC.......)
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


