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spend cap

Telefone
Level 1: Joiner
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does anyone know how / where to start a Live Chat on 02 website once logged into account?  I want to put in place a spend cap.  Seems to be stupidly difficult to do this simple thing.  Thanks

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MI5
Level 94: Supreme
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Registered:

@Telefone 

Live chat may appear here https://www.o2.co.uk/contactus or here https://www.o2.co.uk/shop but only when an agent is available, so you may need to sit and wait a while.

Alternatively, as above, you can call O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Anonymous
Not applicable

@Telefone Hi, best way is to phone customer services. 

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MI5
Level 94: Supreme
  • 126933 Posts
  • 614 Topics
  • 21826 Solutions
Registered:

@Telefone 

Live chat may appear here https://www.o2.co.uk/contactus or here https://www.o2.co.uk/shop but only when an agent is available, so you may need to sit and wait a while.

Alternatively, as above, you can call O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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