cancel
Showing results for 
Search instead for 
Did you mean: 

problem with iPhone 7+

LauraB83
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have the latest OS, I have reset my network settings, switched my iPhone off and on again, switched it to airplane mode and back again trying lots of different troubleshooting but my iPhone will allow some calls to come through to me, others go straight to voicemail and I don't ever have a missed call notification so have no idea someone has called, other times people call me and it has a busy tone when I am not on the phone. I have checked the area around my home and it is fine no issues with the network. I am wondering if there is something wrong with the SIM as it is rather old now having been the same SIM for quite some years. 

Any ideas what I should do? I am worried even if I upgrade the phone the same problems will occur. 

Message 1 of 3
89 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 110838 Posts
  • 799 Topics
  • 6392 Solutions
Registered:

@LauraB83 

It could be the sim at fault. You can get a new one in store where they will swap everything over for you. You will need ID. Or contact o2 via these numbers Guide: How to find help & contact O2 

Or via social media on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket
Message 2 of 3
70 Views

MI5
Level 94: Supreme
  • 127070 Posts
  • 614 Topics
  • 21942 Solutions
Registered:

@LauraB83 

Have you checked to make sure "do not disturb" is off?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
68 Views