Swapping sim

[Caroline169]

I’ve put my new SIM card into my phone, gone online, but have not received the code to confirm who I am. I’ve tried to text swap to 20220 too and the text won’t send

[Cleoriff · Accepted solution]

Hi @Caroline169 

#Follow this guide to do the process properly Guide: Sim Swap: a mini guide 2017 update 

[Jonjon]

I've texted SWAP to 20220 and not had a single reply, txted 4 times over the course of an hour. So is that what is supposed tk happen?

[pgn]

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@Jonjon wrote:

I've texted SWAP to 20220 and not had a single reply, txted 4 times over the course of an hour. So is that what is supposed tk happen?

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If you are on Contract, have you access to MyO2, @Jonjon?

Via My O2:

SIM swaps can now also be actioned via your My O2 app. You’ll find an option of ‘Swap your SIM’ under ‘Manage your account’. You’ll need to re-enter your My O2 username and password, you’ll then be sent a verification code via text to your phone. Once this has been confirmed you can enter your new SIM info and this will be swapped within 24hrs.

Good luck!