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Spend Cap

StorminNorman
Level 1: Joiner
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I called up o2 not once but twice to get the spend cap removed from both my devices and yet it's still on there! How do I go about getting them removed once and for all? I don't want a spend cap on either of my numbers so why are they still on there when I've asked twice for them to be removed!! I didn't even ask for a spend cap on either of my devices when I got the contracts out! Any help would be appreciated because I feel that the level of customer service I have received Just lately is not the o2 customer service I've known and loved for the years I've been an o2 customer, and it seems to have gone down hill since you partnered up with Virgin!! So please can you help with this problem? 

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madasaf1sh
Level 66: Unequalled
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@StorminNorman 

 

Let me tag @O2Lisa who will be able to help you, with this. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cleoriff
Level 94: Supreme
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Sorry @StorminNorman 

CS are the only people who can add or remove. All numberss are in this guide Guide: Coronavirus Community Help and Support  or try social media

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

*The Game Is On*

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O2Lisa
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Morning all, thanks for the tag @madasaf1sh.

I'll private message you @StorminNorman and get this sorted for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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