on 14-12-2020 15:26
Solved! Go to Solution.
on 14-12-2020 15:30
Keep rebooting the phone to help bring the sim online.
Check for network faults here O2 Service Status
Try your sim in another phone to rule out phone problems and if all fails, contact O2 Guide: Coronavirus Community Help and Support
If this was a replacement sim due to a lost or stolen one, you will have bars on your account that need removing.
on 14-12-2020 15:30
Keep rebooting the phone to help bring the sim online.
Check for network faults here O2 Service Status
Try your sim in another phone to rule out phone problems and if all fails, contact O2 Guide: Coronavirus Community Help and Support
If this was a replacement sim due to a lost or stolen one, you will have bars on your account that need removing.
on 23-12-2020 14:47
Hi there @Clorom hope you're having a nice Christmas week so far.
It's been a few days since you posted about your SIM swap so hopefully by now everything's been sorted. Let us know anytime though if you have any further questions about this or anything else the community could help with.