cancel
Showing results for 
Search instead for 
Did you mean: 

Sim swap

Ndonnelly01
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have lost my sim and have a new one how can I put my old number in it 

Message 1 of 3
68 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 66: Unequalled
  • 5366 Posts
  • 31 Topics
  • 1701 Solutions
Registered:

@Ndonnelly01 

 

You need to follow the information in this guide Guide: Sim Swap: a mini guide 2017 update 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 3
57 Views
2 REPLIES 2

madasaf1sh
Level 66: Unequalled
  • 5366 Posts
  • 31 Topics
  • 1701 Solutions
Registered:

@Ndonnelly01 

 

You need to follow the information in this guide Guide: Sim Swap: a mini guide 2017 update 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 3
58 Views

MI5
Level 94: Supreme
  • 126820 Posts
  • 613 Topics
  • 21775 Solutions
Registered:

@Ndonnelly01 

No way for you to do this yourself without a working sim.

You need to call or contact O2 to migrate your number to the new sim and lift any bars placed if you reported the loss to O2 originally.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Or if you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
50 Views