Sim card activation

[Bigh210670]

Hi I need to speak to someone. I have bought my Mum a mobile phone and got an O2 sim card I put it in the phone and tried to activate it. It said I had to text swap to 20220 to activate the sim card. Because her phone wasn't connected I text from my phone and it has deactivated my sim and I need to get it back. I can't lose my number I am her carer and there are lots of people who have my number to contact me about her. Can someone please help me? My phone now says no service

[Bambino · Accepted solution]

@Bigh210670 It sounds like you've swapped your number to your mum's new sim. Have you turned on your mum's phone? You'll need to speak to customer service.

Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Other available numbers are here: Guide: Coronavirus Community Help and Support 

[Bigh210670]

Thank you I hope they can get my number back?