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Proof of purchase

LeeStevens
Level 1: Joiner
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Hi there,

 

I have recently moved my contract from Pay monthly to Pay As You Go (As this was the best option for me given the current climate COVID etc..) 

 

My contract ran the full term and all outstanding bills paid.

 

I am about to change Mobile Phone Insurance (to the one provided by my bank). 

 

However, they are asking for a proof of purchase? I have had the handset since 2018 so i no long have any documents that came with the phone. 

 

Can someone help / advise.

 

My old bills were paperless, so i do not have one of them to show! 😞 

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MI5
Level 94: Supreme
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@LeeStevens 

Call customer service and they will provide you with a stanfarf template acceptable to all insurance companies.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127509 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@LeeStevens 

Call customer service and they will provide you with a stanfarf template acceptable to all insurance companies.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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LeeStevens
Level 1: Joiner
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Thank you - i shall give that a go.

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