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New phone upgraded problem

Hexe
Level 1: Joiner
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I upgraded my phone on monday but the new handset can't find the carrier signal I was told it can take 24 hours or so to get alligned I just wanted to make sure this was the case

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gmarkj
Level 59: Quartermaster
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If you upgraded then use your old sim @Hexe 

If you need to swap to a new one, follow the instructions on the card it was attached to or this guide

Guide: Sim Swap: a mini guide 2017 update 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 9022 Posts
  • 90 Topics
  • 716 Solutions
Registered:

If you upgraded then use your old sim @Hexe 

If you need to swap to a new one, follow the instructions on the card it was attached to or this guide

Guide: Sim Swap: a mini guide 2017 update 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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