cancel
Showing results for 
Search instead for 
Did you mean: 

Help

Kbick
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've been a victim of upgrade fraud, they fraud team have sorted it out. But I'm still on the rubbish tariff that the scammers put me on. I've phoned numerous times and been told will change back to normal in a couple of days but also 24hrs and nothing has changed! I'm not paying £22 for 3gb of data. Also I've change my security question yet they keep asking the original one?

Message 1 of 2
89 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 67: Unsung hero
  • 5668 Posts
  • 32 Topics
  • 1833 Solutions
Registered:

@Kbick 


We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
83 Views
1 REPLY 1

madasaf1sh
Level 67: Unsung hero
  • 5668 Posts
  • 32 Topics
  • 1833 Solutions
Registered:

@Kbick 


We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
84 Views