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suspect text from o2

boxed-in
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hello not happy that i cant do the live chat no more it seems i cant phone o2 just what am i surposed to do these days?? thanks

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MI5
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@boxed-in 

Numbers here Guide: Coronavirus Community Help and Support 

Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 5 of 9
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MI5
Level 94: Supreme
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@boxed-in 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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boxed-in
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can i please talk to someone direct either by live chat or phone number i need to sort  this out today many thanks

Message 3 of 9
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boxed-in
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thanks for your prompt reply but please  i would like to talk to o2 either by phone or live chat neither of which i can do

Message 4 of 9
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MI5
Level 94: Supreme
  • 126838 Posts
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  • 21800 Solutions
Registered:

@boxed-in 

Numbers here Guide: Coronavirus Community Help and Support 

Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 9
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boxed-in
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please can someone point me to customer services so that i can phone or at least live chat directly to confirm what i agreed iniately

Message 6 of 9
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boxed-in
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why can i not contact o2 directly?? this is unbelievable!!! i cant confirm nothing otherwise. please can someone direct me to customer services the phone number i did use the 0800 977 7337,  and they cut me off

Message 7 of 9
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MI5
Level 94: Supreme
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@boxed-in 

I gave you all the numbers we know of above.

Otherwise you can try contacting them on Twitter or Facebook.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 9
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boxed-in
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ok many thanks

Message 9 of 9
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