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problem with new phone

Janet6
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Hi, please can anybody help?. Received a new phone last week, but calls are going to the old phone, cannot receive calls on new phone.Apologise if it is something trivial, I am not tech savvy, 60 something Granny, who knows nothing about phones. Also why has 02 put another direct debit on my bank account, when all I did was upgrade to a new phone and data. Phone is Sony 10 111 Thanks anyone for help.

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MI5
Level 94: Supreme
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@Janet6 

You need to use your old sim in the new phone if it fits.

If not, do a sim swap starting from your old phone Guide: Sim Swap: a mini guide 2017 update 

The additional direct debit will be for the device payment.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124155 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@Janet6 

You need to use your old sim in the new phone if it fits.

If not, do a sim swap starting from your old phone Guide: Sim Swap: a mini guide 2017 update 

The additional direct debit will be for the device payment.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Janet6
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Thankyou so much for your help. I know what to do now.

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MI5
Level 94: Supreme
  • 124155 Posts
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  • 20231 Solutions
Registered:

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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