Roaming

[Tdunbar]

Oneplus.

No internet when in Rep of Ireland.

Help please.

[O2Karl]

Hi @Tdunbar 

We can not check individual accounts in the O2 community you would need to speak to 202 if on Pay Monthly or 4445 if on Pay & Go who can check you have the correct tariff or international bolt-on's on the account and no restrictions.

You can always call in to store as well as they can see this information as well. 

[O2Sophie]

Hi @Tdunbar ,

I am sorry, you can only use your OnePlus mobile broadband tariff data allowance in the UK. Did you mean Netgear? OnePlus is not part of o2.

[Tdunbar]

My oneplus is on o2 tarrif.

[O2Sophie]

Was it taken via o2 direct ( on the phone, online or in an o2 store)?

[MI5]

@Tdunbar You will need to call customer service to have roaming bars lifted from your account.

Numbers here Guide: Coronavirus Community Help and Support 

[O2Sophie]

Which OnePlus is it?

[Tdunbar]

From memory phone got at o2 shop over 2 years ago. Upgraded package a few weeks ago.

[Tdunbar]

Oneplus 5T

[madasaf1sh]

@Tdunbar

Have you checked the option to allow mobile data whilst roaming, on your handset as the default is for it to be set to off