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Level 1: Joiner
Posts: 5
Registered: ‎23-01-2017

Roaming

Oneplus.

No internet when in Rep of Ireland.

Help please.

O2 Support
Posts: 280
Registered: ‎18-06-2020

Re: Roaming

Hi @Tdunbar 

We can not check individual accounts in the O2 community you would need to speak to 202 if on Pay Monthly or 4445 if on Pay & Go who can check you have the correct tariff or international bolt-on's on the account and no restrictions.

You can always call in to store as well as they can see this information as well. 

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O2 Support
Posts: 233
Registered: ‎23-05-2015

Re: Roaming

[ Edited ]

Hi @Tdunbar ,

I am sorry, you can only use your OnePlus mobile broadband tariff data allowance in the UK. Did you mean Netgear? OnePlus is not part of o2.

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Level 1: Joiner
Posts: 5
Registered: ‎23-01-2017

Re: Roaming

My oneplus is on o2 tarrif.

O2 Support
Posts: 233
Registered: ‎23-05-2015

Re: Roaming

Was it taken via o2 direct ( on the phone, online or in an o2 store)?

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Posts: 115,740
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Roaming

@Tdunbar You will need to call customer service to have roaming bars lifted from your account.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 233
Registered: ‎23-05-2015

Re: Roaming

Which OnePlus is it?

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Level 1: Joiner
Posts: 5
Registered: ‎23-01-2017

Re: Roaming

From memory phone got at o2 shop over 2 years ago. Upgraded package a few weeks ago.

Level 1: Joiner
Posts: 5
Registered: ‎23-01-2017

Re: Roaming

Oneplus 5T

Level 40: Notorious
Posts: 2,282
Registered: ‎04-04-2012

Re: Roaming

@Tdunbar

Have you checked the option to allow mobile data whilst roaming, on your handset as the default is for it to be set to off
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts