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O2 open

Anonymous
Not applicable
Having recently upgraded I was told that my o2 open discount would still be applied once I re-text the code to o2open, however the reply came back saying that all my discounts had been used, any idea how I resolve this issue and get the discount back ?
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MI5
Level 94: Supreme
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You need to apply for a new code.
Since the rules changed last September you can only use the code once now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:
You need to apply for a new code.
Since the rules changed last September you can only use the code once now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Cleoriff
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jonsie
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MI5
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@Cleoriff wrote:

Hi @Anonymous Have a look at this guide...written by @MI5 ^^^^

https://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes/m-p/834442#U834442


But read through to the end as there are updates to the original post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Cleoriff
Level 94: Supreme
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@MI5 wrote:

@Cleoriff wrote:

Hi @Anonymous Have a look at this guide...written by @MI5 ^^^^

https://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes/m-p/834442#U834442


But read through to the end as there are updates to the original post.


Indeed...as the guide was updated in September of last year when the change took place

*The Game Is On*

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MI5
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I'm sure it was.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

PhoneChanger
Level 29: Intuitive
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@Anonymous have you a discount on another O2 number, or at any stage have you given the code to friends or family to use?

Initially the offer used to permit up to 5 friends and family to use the code, however the rules changed a few months ago to be 1 code can be used for phone and 1 for mobile broadband, and it cannot be shared out, so if you have a friend / family member already using your code you won't be able to have the discount again for you