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New sim

Help4398
Level 1: Joiner
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I bought a new phone last week with a new sim that has new phone number on it however I want to keep my old o2 phone number but using the new sim and I have phoned o2 and they said they had swapped it over however they haven’t and I have tried sending emails and using online help to keep old numbers and nothing seems to work. ???
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MI5
Level 94: Supreme
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@Help4398 

Just do a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119534 Posts
  • 605 Topics
  • 17455 Solutions
Registered:

@Help4398 

Just do a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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