New sim not working

[Anonymous]

Hi  I have just up graded my phone and now have a iphone 6 but when i put the sim in it is coming up with no service yet my old phone is still working and dont know how i am to swap my number from old to new as normally it has been done automatically

[Anonymous · Accepted solution]

Sim swap here http://swapmysim.o2.co.uk if your old sim is not a nano sized SIM card.

Once you do this it takes from a few minutes to approximately 24 hours to settle. Turn airplane mode on and off every 30 mins or so to help the re connection.

You'll know when it's started as service will stop on your old SIM card.

[MI5]

Many people have had to do a sim swap this year - they must have changed the rules
http://swapmysim.o2.co.uk/

[Anonymous]

I have this problem. it asks me to text 20220 to swap my sim. but my phone wont connect to the network.

i have bars.

[Cleoriff]

Hi @Anonymous Could we have a bit more information please. Is this a new phone and /or sim.?

Check your network status here http://status.o2.co.uk/ first of all...then if thats ok you should follow this process http://swapmysim.o2.co.uk/  and if still no joy then you need to contact customer services http://www.o2.co.uk/contactus

[Anonymous]

Hi
Its an upgrade phone, a Samsung A5. the sim came in the same package.

I can find the 02 network but when i click it, it hangs, saying Registering on 02 UK. It never succeeds.

[Cleoriff]

Ok then you probably need a new sim as this one may be faulty. Do you still have your old phone?  You could check if the new sim works in that one? Either way it may be quicker to pop into your nearest O2 store and get the store staff to check and give you a new sim if needed...

[Anonymous]

Unfortunately the old phone is missing, which precipitated ordering the upgrade.
The sim does not work and shows the same error on a second, definitely functional O2 phone.
Knowing it is the sim i will do as you say and go to the shop. thanks for the info

[Cleoriff]

Out of interest...if you have followed the sim swap process...how long ago was this?. Sometimes it takes 24 hrs to process the swap. Either way ..going instore will sort this more quickly

[MI5]

You say you lost the old phone?
If you reported this loss to o2 they would have put a block on your account to prevent anyone using it if they found your phone.
You need to contact cs to get the block lifted.
You can do this from an o2 shop by using a shop phone or by contacting them from your landline

http://www.o2.co.uk/contactus