New SIM to replace damaged one

[ChrisFinch]

Received new SIM as old one just stopped working

Fitted new SIM but as there is a 'No Service' message in the top left hand corner of the screen I cant get the SWAP message to 20220

How do I get the new SIM initiated ??

[Cleoriff]

Hi @ChrisFinch Have you followed the advice in this link?

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Pay Monthly customers
If you're new to O2, your sim is ready to use straightaway. Just pop it in your device and you're good to go.

Pay As You Go customers
If you’re new to O2 and you have a Pay As You Go sim, you'll need to top up to activate it.

Existing customers
If you're already an O2 customer and you've upgraded your device, you might need a different sized sim. Don't worry, we'll send you a new sim and you'll still be able to keep your contacts and existing number.

For more information, take a look at Getting the right sized sim or Upgrading and swapping your sim sections.

*If having problems give customer services a call https://www.o2.co.uk/contactus

[Cleoriff]

@ChrisFinchFurther advice here https://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?NEW,KB=Companion,T=SIMactivation

[MI5 · Accepted solution]

Just call 0344 8090202 from another phone or try live chat http://www.o2.co.uk/contactus and ask them to activate the sim card.

[EmilieT]

Did you manage to activate your sim thanks to the advice above, @ChrisFinch? Let us know if you're still stuck, so we can try and help further